Contact information
Have a question about an order, a custom piece, or shipping? Use the form on this page or email me at shopnativerefined@gmail.com.
Response time
I typically reply within 1–2 business days, Monday–Friday.
Quick notes
- Free U.S. shipping on all orders (UPS Ground).
- All sales are final.
- Damaged in transit? Email within 7 days with photos + order number.
- International orders: please email shopnativerefined@gmail.com for a custom quote.
Frequently Asked Questions
Do you offer free shipping?
Yes! Native Refined offers free UPS Ground shipping within the United States on all orders. You’ll receive tracking information once your order ships.
Do you ship internationally?
We currently only ship within the United States.
If you’re located outside the U.S., please email shopnativerefined@gmail.com for a custom shipping quote and details.
What is your return policy?
Because every piece is handmade and one-of-a-kind, all sales are final.
If your item arrives damaged, please email photos and your order number to shopnativerefined@gmail.com within 7 days of delivery so we can help.
How long will it take to get my order?
Orders typically ship within 2–3 business days and arrive within 3–5 business days via UPS Ground.
Custom or special-order pieces may take longer and will be discussed before purchase.
Can I order a custom bag or hat?
Yes — custom and commissioned pieces are occasionally available.
Please visit our Custom Creations page!