Refund policy

 

Returns & Exchanges Policy

At Native Refined, we put our heart and soul into creating one-of-a-kind pieces that celebrate culture, heritage, and slow living. Each item is a unique work of art, thoughtfully handcrafted to resonate with your spirit.

Because of the bespoke and exclusive nature of our products, all items are considered final sale. We encourage you to read product descriptions carefully and reach out to us at shopnativerefined@gmail.com with any questions before making your purchase.

Defective or Damaged Items

We take great care in crafting and packaging our products. However, if your order arrives damaged or defective, please contact us within 7 days of delivery at shopnativerefined@gmail.com with your order number and clear photos of the issue. We’ll review your case promptly and do our best to make it right.

Please note that Native Refined is not responsible for items lost or damaged in transit. If your package appears to have been damaged during shipping, please file a claim directly with the carrier. Be sure to retain all packaging materials and damaged items for documentation.

Extenuating Circumstances

We recognize that every situation is unique and we’re here to listen. While our policy remains that all sales are final, if you have questions or concerns, don’t hesitate to reach out. Your satisfaction matters deeply to us, and we value your trust in Native Refined.

A Final Note

Your purchase is more than a transaction — it’s a connection to craftsmanship, heritage, and artistry. Thank you for supporting Native Refined.